Beautiful
Mistake Question & Answers
How do I make an order?
Just simply press the buy button next to the product and it will
be added to your shopping basket. When you have finished shopping
just click the checkout button and you will be taken to the payment
page.
How do I check my shopping basket?
On every page of are Beautifulmistake.co.uk there is a button
called view cart, which will take you to your shopping cart, where
you can view your items.
What are your payment options?
We accept the following major credit cards: Visa, MasterCard, Discover,
American Express, Dinners, JCB and debit cards with the Visa and
MasterCard logo.
Why have I been redirected to: https://www.2checkout.com?
Beautifulmistake.co.uk uses 2CO to process all our online orders. As we feel
their one of the safest and fastest credit card processing companies.
How much is shipping?
All orders are sent using Royal Mail Special Delivery (Recorded).
We have a standard £4.99 P&P charge no matter how many
T-shirts you order.
Do you deliver overseas?
For deliveries outside the UK, their are two price brackets. For
European countries £7.00 P&P charge. And the rest of
the world £8.00 P&P charge. All are orders are sent out
Insured Airmail (Recorded). Your order may be subject to localised
import duties and Beautiful Mistake clothing label can not be held
liable for these payments.
When will I receive my order?
We aim to dispatch all orders within 24 hours, but please allow five
working days for actual delivery.
What is your refund/return policy?
Yes, you have heard it before – “the customer is always
right”. Here at Beautiful Mistake we stand by it. We will refund
everything if you are not totally satisfied with your order.
Reasons
for returns include:
Sizing problems
Faulty printing
Marks on T-shirts
Damaged
Change of mind - not what you wanted. (Only if unworn.)
Credit card
payment will be refunded to your credit card. Postage and packing costs
will not be refunded. When returning an item please use ‘Proof
of Posting’ at
the post office.
How do I make an off-line order?
Non credit card orders (or you can say Other Payment Methods) no
problem - don't have a credit card, you can email your order via
orders@beautifulmistake.co.uk
How can I contact Customer Service?
The best and FASTEST way to reach our customer service is to send
us an e-mail to: orders@beautifulmistake.co.uk We
will always reply to your emails within 24 hours.
What is your Privacy Policy?
Beautiful Mistake complies with the English Data Protection Act. Any personal
details provided are not disclosed to any third parties.
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